Refund & Cancellation Policy

7-Day Free Trial

Each eligible agency gets one 7-day free trial of FareFlow with all features open. No card or payment details are taken to start the trial, and nothing is charged during or at the end of it.

• We send you a reminder on day 6 of the trial.
• After the 7 days, the extension is paused until you choose a paid plan. Nothing is charged unless you choose one.
• The trial can be used once per agency, email address and mobile number.

Paid subscriptions

FareFlow is billed monthly: Starter at ₹499 per month and Pro at ₹999 per month (prices as shown on our website and in the dashboard at the time you subscribe). You can cancel from the dashboard at any time. Cancelling stops future billing. The dashboard shows whether your access continues to the end of the period you have already paid for.

Changing plans

You can move between Starter and Pro from the dashboard. A plan change takes effect at your next billing date and is shown to you before you confirm.

Failed or unconfirmed payments

If a payment fails or is not confirmed, FareFlow does not give indefinite paid access. Your account moves to a payment-required state and the extension pauses until the payment succeeds.

Refunds

Once a monthly subscription payment has been successfully charged, that billing period is normally non-refundable.

Exceptions may be considered case by case for duplicate charges, incorrect charges, or where a refund is required by law. We do not promise an automatic, instant or fixed-time refund outside of these situations.

To raise a billing or refund issue, email hello@smartswipe.in with your account email and a description of the charge, and we will review it.

Contact

For any question about a charge, cancellation or refund, use the Contact Us page or email hello@smartswipe.in.